Grievances and Grievance Procedures

  • We strive to maintain a professional and compliant atmosphere. The Grievance Procedure is a means for patients to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.
  • The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution.
  • Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure formally to voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.
  • No person shall be punished or retaliated against for using the Grievance Procedure.
  •  Any grievances, comments and complaints are to be addressed to the Center Administrator. Complete details and a copy of the Center’s Grievance Policy as well as a Grievance form may be obtained by contacting the Center.

You may contact the following entities to express any concerns or complaints:

Surgery Center of Rockville
2 Choke Cherry Road, Suite 125
Rockville, MD 20850

Christine Gambrel, RN, BSN,Administrator
301-330-8170
Email: Christine.Gambrel@scasurgery.com

You may obtain additional information and / or file a complaint here:
Attn: Barabra Fagan, Manager
Office of Health Care Quality
Ambulatory Care Program
Bland Bryant Building
Spring Grove Hospital Center
55 Wade Avenue
Catonsville, Maryland 21228
1-800-492-6005

Office of the Medicare Beneficiary Ombudsman:
www.medicare.gov/ombudsman/resources.asp
Or call 1-800-MEDICARE (1-800-633-4227)

If you have any questions or comments regarding the content here, you should contact the Administrator by telephone 301-330-8170 or by contacting the listed resources in this page.